Step 1: We work directly with someone In your department (usually a resident or program coordinator, but it will most likely be whoever emailed you this link) to select products to offer on this store and how they will be customized. Together we choose an order window (typically 2 weeks) and get everything ready to go for when it opens.

Step 2: The link is sent out to you where you can shop items offered with your department's logo and personalization. You will have the opportunity to place your order any time between the dates listed. We won't be fulfilling any orders during this window.

Step 3: Once the order window closes, we will deactivate the products on the website and order everything from our apparel suppliers in bulk. From there, we wait for everything to arrive at our shop from our various vendors.

Step 4: When everything that we need to decorate and embroider arrives to us, we schedule a production date to run your entire department's orders together as one bulk job. Once everything is complete, we will begin to ship out individual orders according to your shipping selection!

Orders begin to ship from Massachusetts 4 weeks after the entire order window closes. For example, if your order window closes on the 25th of the month, you can expect orders to ship out somewhere around 19th and 25th of the next month This does not mean it will ship after your individual order is made as everything is done as a bulk order after all orders are placed.

When your package actually arrives will depend on the transit time from our location in Easton, Massachusetts and your city. If you input your email at checkout you will receive an email with tracking once It ships!

Since our vendors do not accept returns of any items once they are decorated or embroidered we unfortunately are unable to accept any returns or exchanges after they are altered with a logo or name.

We highly recommend looking at sizing charts and doing any research on the jackets and products prior to your purchase. Trying on the jackets at a local store that sells them is a great option!

Please reach out to us at info@myinsightmedia.com any time during the order window and there shouldn't be a problem accommodating any changes!

We are a marketing and embroidery shop from South Easton, MA that builds dedicated online stores for residencies and hospitals as a way to streamline their department apparel.

We've been offering this free service since 2019. This niche was found when our owner's brother was the stressed out PGY1 in charge of gathering 80+ orders of Patagonias and expressed the wish to alleviate the unnecessary burden from a single resident.

If you have any other questions, please email us at info@myinsightmedia.com!